Do I need to register on the site to purchase?
It is not necessary to register on the site. Laei Shop gives you the opportunity to do a quick checkout.
Will I receive confirmation after making the payment?
Yes. After the payment has been made successfully, you will be sent an email confirming your payment (always check in SPAM).
You will also receive a second email from our courier who will inform you that your order has been shipped (check SPAM). You will be able to follow the status of the shipment from the tracking provided in that email.
Can I make changes / cancel the order after I have made the payment?
We will try our best to accommodate you but if the package has already been shipped or the custom product is already in production we will not be able to make any changes.
How can I track my order?
The tracking will be sent to you by e-mail by the courier as soon as your order has been shipped.
Can I make an exchange? Can I make a return?
To access the return and exchange options, read the appropriate section Exchange and Return .
Can I pay on delivery of the package?
Available with a 6 € surcharge to be added to the total of the confirmed order. You can purchase products with cash on delivery, excluding personalized products: all cash on delivery orders containing personalized products will be canceled.
I have a voucher, how do I use it?
Enter your voucher at the time of checkout in the appropriate section "YOU HAVE A VOUCHER DISCOUNT" and click on send, the its value to the value of your cart.
I have ordered a customized product, by when will I receive it?
The customized products are made in 5/7 working days from the moment of the order to which add up the shipping times (24 / 48h).
Which countries do you ship to?
We ship all over Italy.
How much are the shipping costs?
ITALIA EXPRESS: shipping costs cost € 4.50.
They are free for orders over € 49.90
Delivery times are 1/2 days working.
How soon will my order be shipped from the warehouse?
Within 1/2 working days for non-personalized goods, within 5/7 working days for personalized products. Within 15 days for the luxury
How many days will I receive my purchase?
The estimated times for shipping in Italy are 24/48 working hours. Laei is not responsible for delays due to force majeure. For example: technical problems, delays due to climatic issues, strikes, delays due to couriers.
We remind you that during holidays (Christmas), black friday, sales, deliveries may be slowed down.
I have received a broken / defective product, how can I do it?
Laei shop checks its products one by one before departure but it is possible that with transport something could go wrong and could be damaged. In this case you will need to contact us via email or whatsapp to explain the problem.
My order is being returned to the sender. How can I do it?
When a shipment is being returned to the sender, it is necessary to wait for the products to be returned to the warehouse in order to know the reason.
We will contact you again. as soon as we receive it to agree together how to proceed.
What happens if there is no one at home at the delivery?
If you are not at home to accept delivery of your order, the courier will leave you an attempted delivery notice It will pass the following day for a new delivery attempt. If you are absent at the second step, the courier will leave you a coupon with information on where you can collect your package.
We remind you that packages must be collected no later than 10 days from the date shown on the attempted delivery card left by the courier. If the package is not collected within these terms, it will be returned to the sender without further communication. Laei Shop is not responsible if the package should be returned to our warehouse due to failure by the customer to collect it. If the customer decides to request the return of the garment, Laei Shop will ask for a contribution to the shipping costs already paid by us.
If I do not receive the package within the agreed time, what should I do?
Contact us at firstname.lastname@example.org or on whatsapp.
What can I do when a product is sold-out?
If a product is sold-out it cannot be added to the cart. Click on "Notify me when available again" to receive updates on restocking.
Can I use my discount codes for other people?
All orders that include discount codes must be for individual use only. The system will detect the association of the e-mail with the relative discount code.
Can I receive a gift box?
Yes, You can buy the gift box for all your products at a cost of € 1.50.
I have to send a gift, will the price be inside the package?
No, there will be no reference to the cost.
Jewels turn black over time / can I get them wet?
You will find the answer in this section: Care & Maintenance of Jewelry.
PAYMENT WITH KLARNA (pay in 3 convenient installments)
Who is Klarna?
Klarna is a Swedish payment service provider that takes responsibility for user payments. Klarna is the simplified payments provider for over 200,000 online stores. So far, more than 85 million customers around the world have trusted Klarna with their payments.
How does the "Pay in 3 installments without interest" option work?
"Pay in 3 installments without interest" allows you to defer the cost of your purchase in 3 equal payments. Payments for each installment will be automatically charged to the debit or credit card indicated at the time of payment. The first installment will be charged when the order is confirmed by [MERCHANT] and the second and third installments will be 30 and 60 days later, respectively. You can always monitor your payment schedule in the Klarna app .
Who is entitled to the option "Pay in 3 installments without interest?"
To use the "Pay in 3 installments without interest" option you must be at least 18 years old. Although the "Pay in 3 installments without interest" "option is widely advertised, it is subject to the user's financial circumstances. By choosing to take advantage of the "Pay in 3 installments without interest" option, our analysis will not affect the user's credit rating.
How can you increase your chances of being accepted for the "Pay in 3 installments without interest" option?
Klarna is unique and offers the "Pay in 3 installments without interest" option ”Based on a number of factors such as order value, order history and item availability.If you are over 18, you can increase your chances of using the "Pay in 3 installments without interest" option by making sure you provide your full name and accurate address, as well as use your address for shipping registered billing All orders are reviewed individually. Just because the user has used the "Pay in 3 installments without interest" option previously does not mean that he will be offered to use it for each order; and, if the option has been denied previously, it does not mean that it will be for all future orders.
What must the user provide when making a purchase?
If you want to make a purchase with Klarna using the "Pay in 3 installments without interest" option, you will need to provide your phone number, email address, current billing address and a debit or credit card. The mobile number is required in case we need to contact the user. All communications will be sent by email. It is very important that the correct data is provided to us, otherwise the payment schedule and any order updates may not arrive.
Will a credit lookup be performed on the user?
Klarna can make so-called undocumented requests (or soft credit lookups) which have no effect on the credit score and are visible only to you and to Klarna, but not visible to other credit institutions. Neither Klarna nor [MERCHANT] carry out credit searches against the user that could affect his credit score.
Why is the "Pay in 3 installments without interest" option not accessible to everyone?
Although the "Pay in 3 installments without interest" option is widely advertised, it is not always available to everyone. The "Pay in 3 installments without interest" option is automatically generated by algorithms that depend on a number of factors including address, cardholder data, order total, online shop, history of previous orders and the availability of the item.
What payment options are available with Klarna?
The payments for the installments of the "Pay in 3 installments without interest" option will be automatically charged to the debit or credit card indicated at the time of payment. The first payment will be charged when the order is confirmed. The second and third installments will be charged respectively 30 and 60 days after the first installment. You can always monitor your payment schedule in the Klarna app.
What happens if you cancel or return the order?
As soon as Laei Shop accepts the cancellation or return, Klarna will cancel any future scheduled payments and also refund any amount due. The return will be immediately visible in the Klarna app.
What happens if the order is not paid?
Klarna will try to charge the payment for the installments of "Pay in 3 installments without interest" at Laei Shop on the debit or credit card indicated at checkout. If it is not possible to debit the payment on the due date, Klarna will make a second attempt to automatically debit the payment two days later. If this attempt is unsuccessful, Klarna will issue a statement for the entire outstanding amount which will become payable 15 days later. Klarna will communicate the payment deadline two days before attempting to redeem it and it will always be possible to monitor the due date in the Klarna application.If you do not pay in time using the "Pay in 3 installments without interest" option, your credit score will not be impacted
The user was asked to go to the Klarna site. Is that correct?
You can view all Klarna purchases and payment schedules in the Klarna app or by logging into Klarna.com/uk.
Are the user's payment details safe?
The payment details are processed securely by Klarna. No card data is transferred or held by Laei SHop. All transactions take place with connections secured by the latest industry security protocols.
Is it possible to pay before the due date?
Yes. Simply go to the Klarnba app or access the Klarna.com/uk website and pay in advance.
Was the payment successful?
Klarna will send an email notification and a push notification from the Klarna application when a payment is due and when it has been successfully collected, or in the it is unlikely that the payment was unsuccessful. If a payment has been made but no payment confirmation has been received, it will always be possible to check the status of the order and payments in the Klarna app or by accessing the website www.klarna.com/uk
What happens to the user's account statement after the goods are returned?
Once [MERCHANT] has received the return (partial or total) and the user has received the confirmation of receipt, Klarna will send a statement with an updated payment schedule in the event of a partial return. With a full merchandise return, we will refund all payments received and cancel all future scheduled payments. The user can always monitor the status of his order in the Klarna app.
The user has received the account statement but has not yet received the goods.
In the event that the goods have not yet been received, call Laei Shop to check the status of the order and its delivery. It is also possible to contact Klarna Customer Service so that we can postpone the payment due date or put the order on hold in the Klarna app pending delivery.
The user has canceled his order. How long will it take before I receive the refund?
As soon as the store has registered the cancellation or return, the refund will be processed within 5-7 business days.
The user has requested a refund, how will it be made?
Refunds will be made to the debit or credit card that was originally given at checkout.
The user has not received any email regarding their bank statement or payment details.
You can log in to the Klarna app or the website www.klarna.com/uk , where it will be possible to find all the orders and information of scheduled payments.
How can I contact Klarna if I have additional payment questions? Please refer to the Klarna app or the Klarna Customer Service page for a complete list of FAQs, contact numbers and live chat .