How much are the shipping costs?
ITALY: express shipping costs € 4.50 .
Times delivery times are 24/48 working hours (excluding Saturdays and Sundays) from the date of shipment. In islands and special areas, delivery takes place in 48 / 72h working hours (excluding Saturdays and Sundays)
They are free for orders over € 49.90
FRANCE, GERMANY AND SPAIN: shipping costs € 9.90
Delivery times are 3/4 working days (Saturday and Sundays excluded) from the date of shipment.
They are free for orders over € 100.00
During black Friday, cyber Monday, Christmas and holidays, the promotional periods, shipments may be delayed.
How long will my order be shipped from the warehouse?
-1/2 working days for non-personalized products
-5/7 working days for goods personalized (initials, names, engravings, etc.)
12/15 working days for the luxury cuff bracelet
to be added to the shipping times.
Our freight forwarder does not deliver on Saturdays and Sundays, therefore purchases made on Friday afternoons, weekends and public holidays will be shipped the following working day.
What happens if no one is home at the delivery?
If you are not at home, the courier will leave you a notice of attempted delivery. The next day will pass for a new delivery attempt.
Will I receive the tracking?
Yes, you will receive the tracking via email (always check in spam) from which you can check the progress of the shipment.
If I do not receive the package within the agreed time, what should I do?
Contact us at: firstname.lastname@example.org or on Whatsapp.
Shipments in some areas may be delayed due to the overload of couriers.