Refund policy

CHANGE AND RETURN

Under Legislative Decree 206/2005, it is sufficient to communicate this intention within 14 working days of receiving the goods to exercise the right of withdrawal.


To make the change or return you can:


- request a refund of the value of the items:

  • - sending an email to easycomfortmask@gmail.com with order number and item you want to return
  • - Wait for our response and return the product intact and in the original packaging within 14 (fourteen) business days from the date you received our response to the address we indicated.
  • -As soon as you receive the returned products and verified the requirements below, Easy comfort mask will provide:

to reimburse the sums paid within 14 (fourteen) working days of receipt of the goods, net of shipping costs using the same payment method used at the time of purchase. 

WHEN WILL I GET A REFUND?
within 14 days
of receiving your return.

 

N.B. The shipment of the return is the responsibility of the customer and under his own responsibility.

Easy Comfort Mask will not take charge of any lost or damaged shipments. We therefore recommend that you ship by courier TNT/FEDEX/BRT/SDA and with traceable and insured package.

 

EXCLUSION OF WITHDRAWAL

"If the returned product is not compliant, i.e. unhealthy or not within the original, used or ruined packaging, Easy Comfort Mask reserves the right not to make a refund.

Easy Comfort Mask is NOT REQUIRED TO REFUND THE DELIVERY COSTS OF THE PRODUCTS PURCHASED.