You can make an exchange or return within 14 working days from receipt of the goods.
You will have to write to us and return the product to Laei Shop, requesting a refund or a discount voucher for the value of the items.
NB: All the products contained in the "Personalized Products" and "INFINITY 925" categories cannot be exchanged or returned.
For reasons of hygiene and safety, earrings cannot be changed .
STAINLESS STEEL JEWELERY
Nickel free, Hypoallergenic
Can be wet, does not oxidize
In most cases, to clean your steel jewelry it is sufficient to use a cloth and wipe it gently on the surface of the jewel, paying particular attention to the points in which this is characterized by the presence of pearls or zircons.
SILVER 925
Nickel free, Hypoallergenic
Can be wet, does not oxidize
Over time it may oxidize and become darker.
Oxidation is a natural phenomenon, but some factors accelerate it.
Here are some tips to keep your jewelry as much as possible:
- Remove sports or pool jewelry
- Drop the perfume away from the contact areas with your jewelry
- Reduce contact with sweat
- Always store it in its case
We remind you that over time the rosé or gold finishes can fade: this process is to be considered a natural process caused by the normal use of jewelry, not a defect. You can have your jewel rewashed if you wish.
ALLOY / BRASS / COPPER JEWELERY
Nickel tested
Do not wet
Over time it may oxidize and become darker.
Oxidation is a natural phenomenon, but some factors accelerate it.
Here are some tips to keep your jewelry as much as possible:
- Remove jewelry for shower, sport or swimming pool
- Drop the perfume away from the contact areas with your jewelry
- Remove brass jewelry to sleep if your skin is acidic (acid skin = your jewelry darkens faster)
- Reduce contact with sweat